The treadmill arrived in a crushed/damaged box. As soon as the freight company delivery guys got out of the truck, one of them said, "You can refuse delivery if you want...the box is very damaged." He said he had looked into the box (through one of the many large holes) and that the treadmill parts looked okay. I told him that I would take delivery. The box is very heavy so I opened the box in the garage and carefully inspected the smaller parts. They looked fine and undamaged. The base of the treadmill is the heaviest part and required quite the effort getting it down into the basement. We left the base in the box protected by the styrofoam packing for the careful journey to the basement.
While the accessory arm supports and computer console were undamaged there was some cosmetic damage to the treadmill base. The right plastic end cap at the back of the treadmill was completely shattered. That damage and the state of the box made led me to believe the box had been dropped or at a minimum, severely mishandled. I called sole customer service and asked if I should return the treadmill before assembling. The customer service agent said the only way I would know if it was damaged was to put it together. He also said that the plastic end cap was cosmetic, that he would send me a replacement part, and registered the purchase for warranty over the phone.
So I put the machine together (the instructions are somewhat lacking) and tested it with the built in calibration program, which passed. I was worried about the knocking sound from the treadmill (read the card that comes with the treadmill!) and called back Sole customer service. I got the same customer service guy and he assured me the knocking would go away. He suggested I run the treadmill on top speed for about an hour to ease the knocking. I did run it for an hour and the knocking did ease. Tested out all of the features....fan, incline, speeds, console screen, heart rate monitor (grips and chest strap), music and headphone jacks and everything worked fine. Hopefully the damage to the box and machine truly are cosmetic...it seems to be okay. It is much quieter today than the first day I used it.
I do like the layout of the treadmill....it seems solid; especially since it seemed to have an extremely rough trip getting to me and still works fine. Sole customer service was helpful and friendly. We'll see when and if I get my replacement end cap.
| Brand | SOLE |
|---|---|
| Color | black |
| Product Dimensions | 55"D x 27"W x 47"H |
| Item Weight | 290 Pounds |
| Material | Alloy Steel |
| Maximum Speed | 12 Miles per Hour |
| Special Feature | Incline, Lcd Display, Heart Rate Monitor |
| Target Audience | Adult |
| Maximum Horsepower | 4 Horsepower |
| Maximum Incline Percentage | 99.9 |
| Assembly Required | Yes |
| Display Type | LCD |
| Number of Programs | 10 |
| Maximum Weight Recommendation | 400 Pounds |
| Deck Length | 22 Inches |
| Deck Width | 22 Inches |
| Input Power | 550 Watts |
| Minimum Speed | 0.5 Miles per Hour |
| UPC | 795447577122 |
| Global Trade Identification Number | 00795447577122 |
| Speed Rating | 12 miles_per_hour |
| Manufacturer | Sole |
| Screen Size | 22 Inches |
| Item Package Dimensions L x W x H | 81 x 37 x 17 inches |
| Package Weight | 290 Pounds |
| Item Dimensions LxWxH | 81 x 37 x 17 inches |
| Brand Name | SOLE |
| Warranty Description | 5 years warranty on electronics, Lifetime warranty on frame, motor and deck, 2 years warranty on labor |
| Suggested Users | unisex-adult |
| Part Number | S77-2013 |
| Size | 35 x 80-Inch |
