Horizon 805T Treadmill

by Mary Jones
(Clarksville, TN 37040)

I just purchased this used treadmill. I have 30 days to keep or return it. What can you tell me about it. Right off, I can not find an off switch. I was shown all features but this, do I have to unplug it? Mary

Horizon GS1035T

by Kenneth Boss
(San diego Calif.)

Since buying this machine it has been a constant struggle to keep it working. I've replaced the main circuit board($200+),the speed control three times, the running board, and the running belt. The original price was an affordable $899 but the machine sucks you dry to keep it in working condition. Beware and keep away unless you have loads of $ to put into a very bad treadmill!!!

Horizon T101

I just recieved this directly from Horizon. The Console was cracked, the motor 'clangs' loudly, and the belt is impossible to center. I called Horizon for service- THEY DO NOT ANSWER PHONES- you must leave a message and they will call you back a few days later. This is standard operating procedure- you must leave a message to be called back. It can take weeks to repair something with them.

Horizon 3.0

by Rhonda Harms
(Steinbach, Manitoba)

Worst treadmill on the market./ Had it for 6 years, Used only 4-5 months per year & broke down every single winter. Company was great for sending parts but the problem was never resolved. We asked for a credit towards another treadmill but they would not go for that. Finally hauled the piece of junk to the dump $1600 1 big headache. Will never own a Horizon again

HORIZON ELITE 5.0 TREADMILL

Bought this treadmill in 2004. After 6 months, the upper console digital readout stopped functioning properly. Retailer did replace this upper console. This new console operated for a few hours of use, then started having same problems as before. This treadmill was hardly used (only six months out of the year as we travel for the other half) and even then only once or twice a week. Treadmill still worked so we just left it. In October, 2007, I started to use the machine again for a slow walk when it suddenly went to full speed for a moment then quit. Fortunately, I was not hurt. But it could have been quite disastrous!!! I phoned Horizon and spoke to a tech rep and ended up having to buy a new circuit board which cost me $190. So far it is working but for the price paid which was approx. $2,000., I don't feel I should have had these problems or have gone thru something like this. I would strongly recommend against buying anything from Horizon.

Horizon Fitness T50

by C Schweizer
(Fort Wayne, IN)

We bought this treadmill 2 years ago and the motor has gone out twice. Luckily we had purchased a three year warranty. Fortunatley, the repair company has given us our money back since it will cost too much to repair. I will never buy another piece of equipment from this brand because its junk!

Horizon Fitness T51

by Ryan

Just don't buy it. You'll thank me. And after much research, don't buy ANY treadmill from Horizon. They care more about quantity than quality.

Horizon Fitness T-62

by Derrick
(Cedar Spring, MI)

This is the worst company. Yes, their models are lower priced than some other manufacturers, but they are JUNK! The first one I had, the deck broke (twice) which was rated for 320 lbs...I weigh 205 lbs. The frame broke, which had a lifetime warranty, so the company had no choice but to replace it. They sent me the T-62 (a newer model) as a replacement. Just another piece of junk. The deck broke on it after 13 months of use. Which was beyond the 1 year warranty. They would not replace it even though it's rated for over 300 lbs. The unit heats up in less than an hour and SHUTS DOWN while running. That's not fun, believe me. When I call for help, they ask about what kind of surface it's on (concrete floor) my weight (well under the limits of the machine) and if it's plugged in right (it has it's own outlet). I will never buy any product from this company. If you plan on buying a treadmill and actually using it for exercise and not for hanging your clean laundry then stay away from this company.

YOU'VE BEEN WARNED!!

Horizon

by DAVID
(Arlington, Texas, USA)

I purchased a horizon treadmill and had problems with it overheating. It would run fine for about 30 minutes but then it would overheat. After numerous complaints, I finally got someone to come and look at it. They looked at it for about 5 minute with no one on it and said it was fine. After about 10 months it quit. I called the company many times and got no response until a week or so after it was out of warranty. I received a letter saying that Horizon would do nothing because it was out of warranty.

After going back to Busy Body, they finally got Horizon to do something. They replaced the motor and the machine worked for about a week before we had the same problem. After nearly a year, Busy Body finally got Horizon to get me a new treadmill. This one worked for about a month before it started going really fast. The CPA calls this "run away treadmill." It would just start runnig at top speed without any warning. After many months working with Horizon and the Consumer Protection Agency, Horizon finally agreed to rebuild this treadmill. They eventually replaced every component on it and finally corrected the problem. The new problem was that it would quit all of a sudden with no warning.

The rebuilt treadmill actually blew up one day with flames and everything! Horizon would not return calls and all of my complaints to Busy Body and the CPA did no good.

Horizon CT 7.1

Stay away from Horizon at all costs or it will end up costing you.

I bought a Horizon CT 7.1 treadmill. In the first year I had 5 service calls. Till this day the treadmill will randomly stop mid run. This is frustrating.

Customer service must know about this because on my 6th service call they stopped sending the repair guy likely cause it was costing them too much money. Instead of getting a repair guy they gave me half assed telephone advice and told me to check the internet. Then my warranty ran out and they told me they would not help anymore.

Horizon Adventure 3 from Amazon Japan

by Alexander
(Japan)

Honestly, I'm in a total state of shock, & i'm about to vent my irritation.

I'm in Japan, I'm here a lot. I need to train regularly and walking is a pain in the...well everywhere during the summer, heat and mosquitos, not to mention dripping with sweat.


I ordered a Horizon Adventure 3 from Amazon Japan, it arrived in good time, as do most things with amazon.

On first opening the box the main platform looked pretty good and solid, I had only to attach the two upright, side rails that hold the control unit, and then attach two handles to the control panel, then attach the whole control panel to the two upright rails, that should have been the end of it.


The two large, uptight rails that hold the control panel went on like a dream, I felt positive this was going to be good. But then I tried to place the first handle in to the control panel....We've all ordered relatively cheap items on which screw holes don't quite like up, and we manage to get it done somehow, but the screw holes on the underside of the control panel and the handles on the Horizon 3 looked like they'd been made by a blind monkey.


The screwholes were unbelievably out of alignment to the extent that not one of them was even close. It was clear that not one screw was going to be even slightly inserted no matter what I did.


At that point I knew I was sending it back, but just for the hell of it I picked up the whole control panel, with the handles unfixed, to see how the next step would have gone, and that was even worse. You could not have fixed that control panel to the upright rails if there had a been a million pound prize for doing so.



So Horizon, or Johnson, the parent company, clearly has no self respect, I don't know how they are still in business with this sort of quality, or rather lack of it.

And it appears that Amazon is not concerned about its reputation in Japan, as this was shipped and sold by amazon, which usually means you can trust that a product meets a certain standard.


The worst part is that I had to pay almost double what I'd have had to pay for this piece of junk in England, Europe or the US.

I'm trying Life Fitness next. I noticed a distinct lack of bad reviews about their products. They're extortionately priced, especially when buying that brand in Japan, almost a thousand pounds more than I'd have to pay in England, but I need a treadmill, so I'm left with no choice.

Avoid Horizon, and all Johnson products at all costs. They're a disgrace to themselves.

In 2017 there's no excuse for not lining up screw holes properly, and selling shoddily built products. Any company doing so should be starved out by consumers.

Horizon Fitness Elite 5.1T - Worst Treadmill Experience

by Silviu Ceparu
(Montreal, Canada)

I had more than ten (10) failures of the Motor Control Board (MCB) and 3 failures of the rear roller;

an MCB cost about 200 USD;

I had technicians to figure out what the issue was...no result;

the idea was that the friction between the running belt and deck may cause occasional overcurrent drawn by the MCB which in turn, having a poor overcurrent protection design, gives away.


I made every effort in the book to reduce belt, deck friction...no result..

In the end I figured after research what were the specific components failing on the MCB....so, instead of replacing the MCB, I would only replace the MOSFET and the kickback diode which fails...but even though,

I have to pay a technician to do the replacement which is about 75buck plus the cost associated with the components and shipping...another 15-20bucks...and all this to only last several traning sessions after which it will give away again...


the machine has a user weight limit advertised to 350lb, I am 240lb, so it should not this be the issue...


I do not have the electrical schematic of the MCB hence I cannot think or ask a technician to design a protection circuitry...


if anyone could help I would much appreciate...


I paid 2000buck on this machnine and then I probably couched up more than 800 bucks to repair it...

and this is because I got 5 or 6 MCB free of charge from Horizon while it was under warranty and I have to say well after that...


from this standpoint Horizon Fitness acted very satisfactory but they were rather reluctant to point to a more systematic problem I am quite sure they were aware of...

Horizon T1

Actual email from Horizon Support.
Jim,

There was no parts shipped to the technician, looking at the record it appears they did not approve the order to go through when we told them it would be charged. We stopped the order and it was never submitted or charged to anyone. At the time of the tech call you were a month out of warranty, so I would think the tech was going to call you to get approval on the charge. We have no way of knowing if that is the case though. The company you dealt with was Fitness showcase and there # is 816-942-9300. If you want to order the motor control board you can call us and we can place the order for you over the phone, are number is 1-800-244-4192. Again the cost of the board would be 160$ + 10$ to ship it.

Best regards,
Paul
Horizon Fitness Tech Support


-----Original Message-----
From: "Dothage, Jim"
Sent: Monday, February 11, 2008 10:49 AM
To: "Comments Email"
Subject: RE: Treadmill #F2B6A
I am going to assume that your technician diagnosed the problem correctly. It is still in parts exactly as he left it. Was the part supplied to him under warranty? If so he should still have it and he can come install it. Would you send me the information where and whom you sent the part to so I can follow up?

From: Comments Email mailto:COMMENTS@HORIZONFITNESS.COM
Sent: Monday, February 11, 2008 10:22 AM
To: Dothage, Jim
Subject: RE: Treadmill #F2B6A

Dear Mr. Dothage,

I show that the technician you paid to diagnose the unit ordered a motor control board last March.

Did you do any of the troubleshooting I recommended in my first response? If so, please let me know the results so that I can make a recommendation for you. If this is the same problem as last year then it looks like you will need this circuit board. Your machine came with a 2 year parts warranty so this would have to be paid for if it is needed. The cost is $160 plus $10 for s/h.

Your machine is registered and we have the serial number on file so you do not need to send that information.

Best regards,
Jamie Beining
Horizon Fitness Tech Support

-----Original Message-----
From: "Dothage, Jim"
Sent: Thursday, February 07, 2008 7:15 PM
To: "comments@horizonfitness.com"
Subject: Treadmill
When we experienced the problem with the treadmill we attempted to contact the store where we purchased it from, since it was still under warranty. The store we purchased the treadmill from closed. So we were given a name of an authorize Horizon dealer and had them come out and look at it. He determined a chip was defective and he would need to order it. He charged us a $100.00 for the service call, but the part would be covered under warranty, we never heard from him again. This was about a year ago and I was about to pitch it but my wife wanted to try you all one more time. I don’t have the serial number with me but will supply to you if needed. Will also supply receipt per your request.

Horizon fitness cst3

I bought the treadmill less than a year ago and not only is it loud and unstable. I went to exercise on the thing and the stupid display screen will not work and the belt won't run so that I can work out. I have tried their troubleshooting suggestions and it's still not working. Their product is a complete disappointment and a big money drain!

Don't buy it!

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